Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to https://astrionbraven.com, our products, customer support channels, and related services that link to this policy.

It explains how we handle personal information. It does not apply to third-party websites, payment providers, social-media platforms, or other services that may be linked from our website. Those services have their own privacy policies and practices.

2. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from service providers that help us operate our business.

The information we collect depends on how you interact with us and may include:

• Identity and contact information: your name, email address, telephone number, shipping address, billing address, and any information you provide when contacting us.
• Order and transaction information: products ordered, quantities, delivery method, order number, payment status, refunds, discounts, and communications relating to your order.
• Payment-related information: limited payment and transaction information provided by our payment processor. We do not intentionally store full payment-card numbers or PayPal login credentials on our own servers.
• Account information: account details, encrypted password credentials, account preferences, saved addresses, wishlist items, and order history, where these features are available.
• Technical and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, session information, timestamps, and interactions with our website.
• Cookies and similar technologies: cookie preferences, session identifiers, language settings, security-related information, and information generated through permitted analytics or advertising technologies.
• Customer-support information: messages, attachments, requests, and other information you choose to provide through email, website chat, WhatsApp, or other support channels.

3. How We Collect Information

We collect information when you place an order, create or use an account, submit a form, subscribe to marketing communications, contact customer support, participate in a promotion, interact with our website, or otherwise provide information to us.

We also collect certain technical information automatically through cookies, server logs, security tools, and similar technologies when you access or use our website.

4. How We Use Your Information

We use personal information only where reasonably necessary and permitted by applicable law. Depending on the circumstances, we may use it to:

• Process, confirm, fulfill, deliver, and support your order.
• Create and manage customer accounts and provide website functionality.
• Communicate with you about orders, deliveries, payments, returns, warranty requests, service updates, and customer-support requests.
• Personalize your website experience, including language, currency, saved preferences, and wishlist features.
• Protect our website, customers, systems, and business from fraud, abuse, unauthorized access, payment disputes, security incidents, and other unlawful activity.
• Monitor, maintain, test, improve, and develop our website, products, services, and customer experience.
• Send marketing communications, promotions, product announcements, or newsletters where permitted by law and subject to your communication preferences.
• Comply with legal, accounting, tax, regulatory, warranty, recordkeeping, and dispute-resolution obligations.
• Establish, exercise, or defend legal claims and enforce our Terms of Service and other policies.

5. Legal Bases for Processing

Where applicable data-protection law requires a legal basis for processing, we rely on one or more of the following: your consent; performance of a contract with you; compliance with a legal obligation; our legitimate interests, including operating and securing our business and preventing fraud; and the establishment, exercise, or defense of legal claims.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

6. Marketing Communications

We may send you marketing emails, messages, or other promotional communications only where permitted by applicable law. You may opt out at any time by using the unsubscribe link in an email or by contacting us at support@astrionbraven.com.

Even if you opt out of marketing communications, we may still send non-promotional messages that are necessary for your order, account, security, warranty, return, or customer-support request.

7. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to operate and secure our website, remember preferences, understand website performance, and, where enabled and permitted, measure advertising or marketing performance.

Strictly necessary technologies may be used because they are required for core website functionality, security, checkout, fraud prevention, language preferences, or saving your cookie choices. Optional analytics and advertising technologies will be used only in accordance with your cookie preferences and applicable law.

You can manage non-essential cookies through our cookie-consent settings. You can also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality. Please see our Cookie Policy for further information.

8. How We Share Information

We do not sell personal information in exchange for money. We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

• Payment providers: including PayPal and other payment providers we may make available, to process payments, prevent fraud, handle disputes, and provide transaction services.
• Shipping, fulfillment, and logistics providers: to pack, ship, track, and deliver your order.
• Website, hosting, technology, and security providers: to host, maintain, secure, analyze, and support our website and systems.
• Customer-support and communications providers: to help us communicate with you and respond to support requests.
• Professional advisers and authorities: including accountants, lawyers, insurers, banks, regulators, law-enforcement bodies, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, property, or security.
• Business-transfer parties: if we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, subject to applicable law.

Service providers may process personal information only as necessary to provide services to us, subject to applicable contractual, legal, and security obligations.

9. International Data Transfers

Our service providers, systems, and business partners may process information in Israel or in other countries that may have different data-protection laws from the country where you live.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally, including using contractual safeguards, relying on recognized adequacy arrangements, obtaining consent where appropriate, or using another lawful transfer mechanism.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide warranty and customer support, maintain business and tax records, prevent fraud, resolve disputes, enforce our agreements, and comply with legal obligations.

The exact retention period depends on the type of information, why it was collected, legal requirements, and our legitimate business needs. When information is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, encrypted connections, password protection, security monitoring, and limited access to information.

However, no website, internet transmission, storage system, or security measure can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account or information has been compromised.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• The right to request information about the personal information we hold about you and how we use it.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing, including direct marketing.
• The right to withdraw consent where processing is based on consent.
• The right to request a portable copy of certain personal information where applicable.
• The right to make a complaint to a relevant data-protection authority where applicable.

To exercise a privacy right, contact us at support@astrionbraven.com with the subject line “Privacy Request.” We may ask for information needed to verify your identity and protect your information from unauthorized access. We will respond within the period required by applicable law.

13. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data-protection law, including rights of access, correction, deletion, restriction, objection, portability, and the right not to be subject to certain solely automated decisions.

Where the GDPR or similar law applies, we will handle requests in accordance with the applicable legal timeframes. In many cases, this is within one month, although an extension may be permitted for complex requests if we notify you as required by law.

14. Children’s Privacy

Our website, products, and services are not intended for children who cannot legally enter into a purchase agreement under applicable law. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at support@astrionbraven.com so that we can review the matter and take appropriate action.

15. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of those third parties.

Before providing information to a third party, we encourage you to review that party’s privacy policy and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, products, legal requirements, or other business needs.

When we make changes, we will post the updated policy on this page and revise the “Last Updated” date. Where a change is material or where required by law, we will provide additional notice, such as by email, a website notice, or another appropriate method.

We encourage you to review this Privacy Policy periodically. Changes take effect on the date stated in the updated policy, unless otherwise required by applicable law.

17. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our handling of personal information, please contact us at:

Email: support@astrionbraven.com

Website: https://astrionbraven.com