Refund & Returns Policy

1. Return Policy Overview

We want you to feel confident when purchasing from ASTRION BRAVEN. Subject to the conditions in this policy, you may request to return an eligible product within 30 calendar days after it has been delivered to you.

This policy applies to purchases made directly through https://astrionbraven.com. It does not apply to products purchased through an authorized retailer, marketplace, reseller, or other third party. For those purchases, please contact the original seller.

Nothing in this policy limits any cancellation, refund, repair, replacement, or other consumer right that cannot lawfully be excluded or restricted under applicable law.

2. Cancelling an Order Before Shipment

If you would like to cancel an order before it has been shipped, contact us as soon as possible at support@astrionbraven.com and include your order number.

We will make reasonable efforts to cancel an order before fulfillment begins. However, we cannot guarantee cancellation once an order has been processed, packed, transferred to a carrier, or otherwise prepared for dispatch.

If an order cannot be cancelled before shipment, you may still request a return after delivery if the product is eligible under this policy or under applicable law.

3. Eligibility for a Standard Return

To be eligible for a standard return because you changed your mind, the product must be returned in substantially the same condition in which it was received.

• The return request must be submitted within 30 calendar days after delivery.
• The watch must be unworn other than reasonable inspection or fitting.
• The watch must not be damaged, altered, resized, repaired, engraved, customized, or modified.
• The watch must be returned with all original components and accessories, including the strap or bracelet, protective materials, instructions, warranty materials, tags, gift items, and any other items included with the order.
• The product must be returned in its original packaging where reasonably possible, with the packaging protected from unnecessary shipping damage.
• The product must not show signs of misuse, accidental damage, impact damage, water exposure beyond the watch’s stated water-resistance specification, avoidable scratches, or other deterioration caused after delivery.

We may inspect every returned item before approving a refund. A return that does not meet these conditions may be refused, returned to you at your expense, or, where permitted by law, accepted with an appropriate reduction in the refund to reflect diminished value.

4. Items That Are Not Eligible for Standard Returns

Unless required by applicable law, the following are not eligible for a standard change-of-mind return:

• Products that have been worn beyond reasonable inspection, damaged, altered, resized, repaired, engraved, customized, or otherwise modified after delivery.
• Products returned without material accessories or components originally included with the order.
• Products damaged because of misuse, improper care, impact, accident, negligence, unauthorized repair, or failure to follow product-care instructions.
• Gift cards, promotional credits, free gifts, or other non-resalable items, where offered.
• Products specifically made to your requirements or clearly personalized for you, where applicable and subject to law.

These exclusions do not apply where the product is faulty, incorrect, not as described, or where applicable law provides you with a non-excludable right.

5. How to Start a Return

To request a return, email support@astrionbraven.com with the subject line “Return Request” and include:

• Your full name and order number.
• The email address used for the order.
• The product you wish to return.
• The reason for the return.
• Clear photographs if the item is damaged, defective, incorrect, or not as described.

Please do not send a product back before receiving return instructions from us. Unapproved, incorrectly addressed, or cash-on-delivery returns may be refused.

We may provide a return address, return label, shipping instructions, or other return authorization details. A return request does not automatically mean that a refund has been approved.

6. Return Shipping and Responsibility

For a standard change-of-mind return, you are responsible for the cost of return shipping, insurance, tracking, duties, taxes, and any other return-related charges, unless we expressly agree otherwise.

For an approved return involving a verified manufacturing defect, an incorrect item, or an item damaged in transit, we will provide reasonable return instructions and may cover or reimburse reasonable return-shipping costs where appropriate.

You are responsible for the product until it reaches us. We strongly recommend using a reliable tracked and insured shipping method. We are not responsible for return parcels that are lost, stolen, damaged, delayed, or misdirected before they are received by us.

7. Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome. If approved, the refund will be issued to the original payment method used for the order, unless another method is required by law or agreed by us in writing.

Refunds normally cover the amount paid for the approved returned product. Original delivery charges, expedited-shipping charges, gift wrapping, customs duties, import taxes, and other non-refundable service charges are not refundable unless the return is due to our error, a verified defect, an incorrect item, or applicable law requires otherwise.

After we issue a refund, your payment provider, bank, card issuer, PayPal, or other payment service may require additional time to process and display the refund. We do not control those processing times.

Where permitted by law, we may deduct reasonable amounts for missing accessories, avoidable damage, diminished value caused by use beyond reasonable inspection, or return costs that we have paid on your behalf.

8. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us at support@astrionbraven.com as soon as reasonably possible after delivery.

Please include your order number, a description of the issue, and clear photos or videos of the product, packaging, shipping label, and any visible damage where relevant. This information helps us investigate the issue quickly.

After review, we may offer an appropriate remedy, which may include replacement, repair, refund, partial refund, return instructions, or another remedy available under applicable law.

Do not dispose of the product or packaging until we have had a reasonable opportunity to review the issue, unless doing so is necessary for safety or required by law.

9. Delivery Refusals, Failed Deliveries, and Unclaimed Parcels

You are responsible for providing an accurate, complete, and deliverable shipping address, telephone number, and any information reasonably needed for delivery or customs clearance.

If a parcel is refused, cannot be delivered because of incorrect or incomplete details, is not collected on time, or is returned because required customs charges or import procedures were not completed, we may deduct from any refund the reasonable costs we incurred, including outbound shipping, return shipping, customs charges, storage charges, and payment-processing fees, where permitted by law.

If a parcel is returned to us after a failed delivery, we may contact you to arrange re-delivery at your expense where applicable.

10. Chargebacks and Payment Disputes

If there is a problem with your order, we encourage you to contact us first at support@astrionbraven.com so that we can try to resolve it quickly and fairly.

You must not initiate a false, fraudulent, or abusive payment dispute, chargeback, or PayPal claim. We may provide order records, delivery records, communications, photographs, tracking information, and other relevant evidence to payment providers, banks, card issuers, insurers, law-enforcement bodies, or legal advisers to respond to a dispute or protect our rights.

This section does not limit your right to raise a legitimate payment dispute or seek a remedy that is available to you under applicable law.

11. Statutory Cancellation and Consumer Rights

If a law applicable to your purchase gives you a cancellation, withdrawal, return, refund, repair, replacement, or other consumer right, that legal right applies in addition to this policy and takes priority over any conflicting provision in this policy.

For example, certain consumers in Israel may have cancellation rights for distance-sale transactions under the Consumer Protection Law and related regulations. The applicable timeframe, conditions, exceptions, cancellation fee, return obligations, and refund requirements may depend on the transaction and the consumer’s circumstances.

For customers outside Israel, consumer rights may vary depending on your country or region. Nothing in this policy is intended to exclude rights that cannot legally be excluded.

12. Fraud, Abuse, and Policy Misuse

We may refuse, limit, or investigate a return, refund, replacement, or future order where we reasonably believe there has been fraud, attempted fraud, false claims, repeated abuse of our return process, deliberate damage, unauthorized resale, manipulation of our website or payment systems, or another violation of our Terms of Service.

Any action we take will be subject to applicable law and will not limit a customer’s legitimate statutory rights.

13. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our products, business practices, legal requirements, or operational processes.

We will post the updated policy on this page and revise the “Last Updated” date. Where a change is material or where required by law, we will provide additional notice through the website, email, or another appropriate method.

The version of this policy in effect when you place an order will generally apply to that order, unless a change is required by law or is more favorable to you.

14. Contact Us

For cancellation, return, refund, exchange, or order-related assistance, contact us at:

Email: support@astrionbraven.com

Website: https://astrionbraven.com