Warranty Policy

1. Our 24-Month Limited Warranty

ASTRION BRAVEN provides a limited warranty against eligible manufacturing defects in materials or workmanship for 24 months from the original date of delivery to the original purchaser.

This warranty applies only to genuine ASTRION BRAVEN watches purchased directly from https://astrionbraven.com or from an authorized seller, where applicable.

This warranty is provided in addition to, and does not limit, any consumer rights that cannot lawfully be excluded or restricted under applicable law.

2. What This Warranty Covers

Subject to inspection and approval by ASTRION BRAVEN, this warranty covers defects that result from a fault in manufacturing, materials, or workmanship under normal and intended use.

Examples of issues that may be covered include:

• A defect in the movement that prevents the watch from operating correctly under normal use.
• A manufacturing defect affecting the watch case, dial, hands, crown, bracelet, clasp, or other original component.
• A defect in assembly that causes a component to fail during normal and intended use.
• A defect in a material or workmanship that existed at the time the watch was delivered.

Coverage is determined only after we have had a reasonable opportunity to inspect the watch and confirm that the issue is an eligible manufacturing defect.

3. What This Warranty Does Not Cover

This is a limited warranty. It does not cover damage, defects, or loss caused by circumstances other than an eligible manufacturing defect, including:

• Normal wear and tear, including ordinary signs of use, cosmetic aging, minor surface marks, fading, discoloration, or deterioration over time.
• Scratches, dents, chips, cracks, or other cosmetic damage caused by use, impact, friction, dropping the watch, collision, or accidental damage.
• Damage caused by misuse, abuse, negligence, improper storage, improper cleaning, improper handling, or use contrary to product-care instructions.
• Damage caused by water, moisture, steam, condensation, swimming, diving, bathing, showering, saunas, hot tubs, or other liquid exposure beyond the watch’s stated water-resistance specification.
• Damage caused by impact, shock, crushing, vibration, extreme heat, extreme cold, chemicals, solvents, perfumes, cosmetics, detergents, salt water, chlorine, or other external causes.
• Damage caused by unauthorized repair, modification, alteration, resizing, replacement parts, engraving, customization, opening the case, battery replacement by an unauthorized party, or service performed by anyone not authorized by ASTRION BRAVEN.
• Damage to straps, bracelets, clasps, protective coatings, glass, crystals, batteries, seals, gaskets, or other components caused by normal use or external damage, unless the issue is confirmed as a manufacturing defect.
• Loss, theft, disappearance, or damage occurring during shipping to us when you have not followed our return or warranty-shipping instructions.
• Second-hand, counterfeit, altered, stolen, or unauthorized products.
• Any issue caused by failure to follow the product’s care, use, storage, and water-resistance guidance.

4. Water Resistance and Water Damage

A watch may be designed with a stated level of water resistance. Water resistance is not the same as being indestructible, permanently waterproof, or suitable for every type of water activity.

Water resistance can be affected by impact, aging seals, improper use of the crown or pushers, exposure to heat, unauthorized opening of the case, chemical exposure, and normal wear over time.

You must use the watch only within its stated water-resistance specification and follow all care instructions. Water damage caused by use beyond the stated specification, failure to secure the crown, impact damage, worn seals, or unauthorized service is not covered by this warranty unless we confirm a manufacturing defect.

5. Scratch Resistance and Everyday Wear

Our watches are designed for everyday wear and may include materials selected for durability. However, no watch, crystal, case, bracelet, coating, or finish is completely scratch-proof, impact-proof, or indestructible.

Reasonable care is required. Scratches and cosmetic marks can occur through daily wear, contact with hard surfaces, impact, friction, or other external causes. Cosmetic damage that results from use is not a manufacturing defect and is not covered by this warranty.

6. How to Make a Warranty Claim

To submit a warranty claim, contact us at support@astrionbraven.com with the subject line “Warranty Claim” and include:

• Your full name and contact details.
• Your order number, proof of purchase, or other evidence showing the original purchase date.
• The watch model and a clear description of the issue.
• Clear photographs and, where helpful, a video showing the issue.
• Details of any repair, resizing, modification, impact, water exposure, or other event that may be relevant to the issue.

Please do not send the watch to us until we provide written instructions. We may ask you to provide additional photographs, information, troubleshooting steps, or authorization before a physical inspection is arranged.

7. Inspection and Warranty Remedies

After receiving a valid warranty claim, we will assess the information provided and may arrange an inspection of the watch. We may determine, acting reasonably, whether the issue is covered by this limited warranty.

If we confirm an eligible manufacturing defect, we may, at our option and subject to applicable law:

• Repair the affected watch or component.
• Replace the affected watch or component with the same or a comparable item.
• Provide a refund, store credit, or another appropriate remedy where repair or replacement is not reasonably available.

Replacement products or components may be new, refurbished, repaired, or functionally equivalent, where permitted by applicable law. A repair or replacement does not automatically restart the original 24-month warranty period unless applicable law requires otherwise.

8. Warranty Shipping Costs

Do not send a watch for inspection without our written authorization and shipping instructions.

If we confirm that a claim is covered by this warranty, we may cover or reimburse reasonable shipping costs in accordance with our instructions. If a claim is not covered, you may be responsible for inspection, return-shipping, repair, customs, duties, taxes, and other applicable costs, to the extent permitted by law.

You are responsible for packaging the watch securely and following any shipping, insurance, and tracking instructions we provide.

9. Proof of Purchase and Transferability

You must provide valid proof of purchase to make a warranty claim. We may ask for the order number, receipt, confirmation email, or other documentation needed to verify eligibility.

This limited warranty applies to the original purchaser and is not automatically transferable to a later owner, unless applicable law requires otherwise or we agree otherwise in writing.

10. Limitations

To the maximum extent permitted by applicable law, this limited warranty is your exclusive contractual warranty remedy for an eligible manufacturing defect.

Nothing in this policy excludes or limits liability, warranty rights, remedies, or consumer protections that cannot lawfully be excluded or limited.

11. Changes to This Warranty Policy

We may update this Warranty Policy from time to time to reflect changes in our products, materials, service procedures, legal requirements, or business practices.

We will post the updated policy on this page and revise the “Last Updated” date. Where a change is material or where required by law, we will provide additional notice through the website, email, or another appropriate method.

The warranty terms in effect on the date you placed your order will generally apply to your purchase, unless a change is required by law or is more favorable to you.

12. Contact Us

For warranty support or to begin a warranty claim, contact us at:

Email: support@astrionbraven.com

Website: https://astrionbraven.com